FAQ
1. What is TADDART?
TADDART is an online shop based in Dubai that specializes in handmade tableware and home decor. We offer a curated selection of unique, handcrafted items that add beauty and elegance to your home.
2. Are your products really handmade?
Yes, all our products are meticulously handcrafted by skilled artisans who take pride in their work. We prioritize quality and craftsmanship to bring you one-of-a-kind pieces that you won't find in mass-produced items.
3. Where are your products made?
Our products are crafted by artisans from various regions, including Morocco and other parts of North Africa, as well as artisans from around the world. We aim to showcase the rich diversity of craftsmanship.
4. Do you offer international shipping?
Yes, we have recently started offering international shipping through Emirates Post! While we take great care in packaging your order securely, please note that once your order has been shipped from Dubai, we are not responsible for any damage, delays, or lost packages. Any issues that arise during transit must be addressed directly with the shipping carrier. However, for added security, customers have the option to purchase shipping insurance with the carrier.
Currently, we deliver within the GCC and select international destinations, and we are continuously working on expanding our reach. Stay tuned for more updates!
5. How can I place an order?
We offer multiple convenient ways to shop with us. You can browse our curated collection and make a purchase through the following channels:
Website: Visit our official website www.tadd-art.com to explore our full range of handmade tableware and home decor. You can easily add items to your cart, proceed to checkout, and complete your purchase securely online.
Instagram: Follow us on Instagram @_taddart_ to discover our latest offerings and special promotions. You can also send us a direct message (DM) to inquire about products or make a purchase.
WhatsApp: Contact us via WhatsApp on 00971566679411 for a personalized shopping experience. Our friendly team is ready to assist you with product inquiries and guide you through the purchase process.
Seasonal Pop-Up Shops: Keep an eye out for our seasonal pop-up shops, where you can experience our products in person. You'll find us at select locations, including Bloomingdales, Indigo Living, and various malls, offering you the opportunity to see and feel our exquisite creations firsthand.
Whichever method you choose, we're here to ensure a seamless and enjoyable shopping experience for you.
6. What payment methods do you accept?
We accept various payment methods, including credit/debit cards, Cash on delivery (COD), and other secure online payment options. We prioritize your online security and privacy.
7. Can I return or exchange a product if I'm not satisfied?
Yes, we have a hassle-free return and exchange policy. If you're not satisfied with your purchase, please contact our customer support within 3 days of receiving your order. We'll guide you through the return or exchange process.
8. Do you offer gift wrapping and personalized messages?
Yes, we offer gift wrapping services for a special touch. You can also include a personalized message when placing your order to make it even more meaningful.
9. How can I contact your customer support?
You can reach our dedicated customer support team through the "Contact Us" page or "Chat" on our website or via whats up on +971566679411 ...We're here to assist you with any questions, concerns, or inquiries you may have.
10. Do you offer wholesale or bulk purchasing options?
Yes, we do offer wholesale and bulk purchasing options for businesses or individuals looking to buy our products in larger quantities. Please get in touch with our team to discuss your specific needs and requirements.
11. Can I sign up for your newsletter to receive updates and promotions?
Absolutely! You can subscribe to our newsletter on our website to stay updated on the latest products, promotions, and exclusive offers. Don't miss out on the chance to discover new arrivals and special discounts.
If you have any more questions or need further assistance, please don't hesitate to reach out to us. We're here to enhance your shopping experience and bring the beauty of handmade tableware and home decor to your doorstep in Dubai and beyond. Thank you for choosing TADDART!